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Receiving

Once your merchant account is active, any wholesale orders you place in your Back Office will automatically sync to the app and appear in Receiving.

Step 1: Navigate to Receiving in the app.

  • After placing a Wholesale Order in your Back Office, open the app.
  • Open the main menu () and select Receiving.
  • A list of open Wholesale Orders will be displayed.
      iOS
      Android

      💡 Tip: While you do have the ability to receive inventory from a wholesale order moments after placing the order in your Back Office, we recommend waiting until you physically receive those items; that way you can be sure that all items have arrived as expected and are accurately reflected in your inventory count.

      Step 2: Select the Wholesale Order you want to receive.

      Select each SKU that you want to receive.

      💡 Tip: To receive items in the Wholesale Order all at once you can select Mark All Items As Received then click Receive Order.

        Step 3: If needed, adjust Quantity Received

        Step 4: If needed, assign an Item Number

        💡 Tip: if you were shorted any items on your order, you do not need to receive them all right now. Simply tap on the item and edit the ‘Quantity Received’.

        💡 Tip: If there are items sent to you that are not in the Wholesale Order, (such as free or bonus items) select the Barcode Scanning button and use your device to scan the barcodes of the items you want to update in the wholesale order and receive into your inventory.

          Important: Be mindful of your default visibility settings.

          • If you would like to set individual items as ‘visible’ in your Online Store, you can do so by tapping the eye icon () on specific items.
          • To perform bulk item changes, tap the 3 dots () in the upper right corner of the screen and choose which options you would like to apply.
          • To edit your default visibility settings, open the main menu () > Settings > Store Settings > Inventory Settings.
            • Toggling this ON will make all new inventory AUTOMATICALLY VISIBLE on your Online Store once you receive it from a wholesale order or upload it to your inventory.
            • Keeping this toggled OFF will keep your inventory HIDDEN from your Online Store until you decide to make an item visible by clicking the eye icon () under the product details on the Inventory screen in the app.

          Step 5: After all received SKUs are selected, click Receive Order.

          Your Inventory will be updated with the received items.

          To view received items, go to Received on the Wholesale Receiving screen.

          Note: If you have a partially received wholesale order, you can go back to this tab at any time and mark the remaining items as ‘received’.