How Can We Help?
Settings
- To view and update business information and settings, go to Settings from the navigation pane.
- Update options available to you are:
- Send a Password Reset email for your account
- Update your Shipping Weight Rules
- Free Shipping over Amount
- Shipping by Weight Rules
- Order Pick Up
- Enable this option to allow your local customers to pick up their order(s) at a physical location.
- To do this, go to Settings, then Shipping and click Edit. Toggle on ‘Enable Order Pick up’
- TIP: When Order Pick Up is enabled, you will be able to specify a pickup address and any instructions related to this option.
- Update your Shipping and Return Policies
- Turn your Online Store on and off
- Adjust your ShippingEasy information
- View Account Information that is set in your back office
- (Changes to this information must occur in the back office.)
- View ProPay Account Settings
- Upload additional documents requested by ProPay for:
- Initial ProPay sign-up
- Chargeback Disputes
- Fraud Holds
- Limit Increases
- Retrieval Requests
- Upload additional documents requested by ProPay for:
Note: You will be notified via email from ProPay when additional documentation is required.