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How Can We Help?

I didn’t receive my card. What should I do?

Note: Please be sure that you have successfully requested the Prepaid Mastercard. To check on this, go to Settings > ProPay card > Request card. If you see ‘Terms and Conditions’, this means that your Prepaid Mastercard has NOT successfully been requested. You will need to accept these Terms and Conditions, which will then allow you to select ‘Submit’ and successfully request your card.

After the card is successfully requested, it should arrive in within 2-4 weeks. If that timeframe has passed and you still have not received your card:

Contact your Support Team.