Frequently Asked Questions
Don’t see the answer to your question? Reach out!
Paparazzi Support:
Phone: 855-697-2727
Email: support@paparazziaccessories.com
Wayroo Support:
Phone Number: (913) 428-1199
Email: solutions@wayroo.com
General:
Visit the Apple App Store or the Google PlayStore and search for Paparazzi Premiere.
After you sign up, you will be automatically prompted to complete the setup for Paparazzi Premiere’s payments provider, ProPay, so you can get paid for your sales.
Note: The ProPay application is only available on iOS and Android devices (for now!)
Once the ProPay setup process is completed and you have confirmed that your store has been approved in Paparazzi Premiere, you are ready to accept orders.
There is a ONE-TIME charge of $7.50 for your ProPay merchant account setup. After this, Paparazzi Premiere is FREE to use with NO ANNUAL FEE!
Your Paparazzi Premiere account was created with the account information you have with Paparazzi. If you wish to update the Store Contact information that is visible to your customers on invoices, receipts and your online store you can do this here:
- Log in to your back office (Revolution)
- Hover over the Premiere navigation dropdown
- Select Premiere Store Contact Info
Note: Your Paparazzi Premiere store must display:
- Either a phone number or email address
- Complete address
While you cannot ship your personal wholesale orders to a P.O. Box, you may choose to enter a P.O. Box for your store contact info.
You can update your business information (DBA, Business Legal Name, Federal Tax ID, EIN, phone numbers in Settings > Business Information.
All of these are managed in your Paparazzi Back Office.
- Log in to your back office (Revolution)
- Navigate to My Profile
To edit My Story or your store URL navigate to Edit My Profile.
To edit your profile picture, navigate to Edit My Picture.
To edit your social media links, navigate to My Social Networks.
Yes, you can access Paparazzi Premiere on two devices at the same time using the same account and credential. For example, you can use the same account to log in Premiere on a phone and a tablet.
Yes! Paparazzi Premiere was designed with face-to-face sales in mind – whether at a storefront, a tradeshow, or an in-home party. We encourage you to use it for all transactions. The best practice is to:
- Make sure to associate the sale with a customer so they receive a copy of their receipt. All receipts are emailed.
- Leveraging the camera on your mobile device allows you to quickly add items to orders by scanning barcodes on your items.
- Use the card reader to accept payments. It’s a faster checkout for your customer and you are charged less in fees.
Paparazzi Premiere has been designed specifically for Consultants to access and manage their inventory, process orders, track payments and more. Customers can however browse and shop your inventory through your Premiere Online Store just like any other online retailer.
No — you don’t need a separate barcode scanner. Paparazzi Premiere has a built-in barcode scanning feature that uses your device’s camera. With it, you can quickly search or add inventory, add items to wholesale orders, and easily add products to customer orders.
Tip: A portable barcode scanner isn’t required, but it can be a great add-on tool. Many consultants find it especially helpful for speeding up Batch Invoicing. A scanner is only required if you’re importing inventory in the back office. Options are available on Amazon and other ecommerce sites.
To use Reply to Buy, you’ll need to connect a classic Facebook Business Page. Reply to Buy is not compatible with a personal profile or a Meta Business Page.
If you continue experiencing errors, visit the Wayroo Help Center for step-by-step instructions on setting up permissions: Reply to Buy – Facebook Permissions.
Invoicing:
Yes. To send an invoice, a customer must be selected before sending. Guest checkout is available for in-app orders, but invoices require a customer profile.
The required information to create a customer profile is:
First name
Last name
Email address
Ways to add customers in Paparazzi Premiere:
From Customers
Go to Customers in the navigation pane.
Tap the plus (“+”) icon in the upper right corner to add a new customer.
From Orders
Go to Orders in the navigation pane.
Tap the plus (“+”) icon in the upper right corner to create a new order.
Tap Add Customer in the lower right corner.
Import from the Online Portal
Customers can also be imported directly from CommentSold, Shopify, or Square.
Tip: While it may seem convenient to send a “guest invoice,” having customer profiles helps you build a portfolio of customers you can easily track, invoice, and follow up with.
Merchant Account (ProPay):
Yes, if you operate as an LLC or any other type of business entity. You must make the necessary updates with Paparazzi as well as in your Premiere app.
- Contact Paparazzi Support to get your Paparazzi account updated with your business name and EIN (Employee Identification Number).
- Update your account in Paparazzi Premiere:
- Go to Settings
- Under Store Settings select Business Information
- Updated your Business Legal Name and Federal Tax ID (EIN)
Once a customer pays an invoice or places an order on your online store, the transaction is processed immediately. If the transaction is authorized, it enters a settlement period that same night. Funds from customer purchases will be available to you shortly after midnight Mountain Time the very next day — including weekends and holidays.
Your Premiere prepaid Mastercard is linked to your ProPay account, so the balance on your card is the same as the balance in your ProPay account. You can view your available funds anytime under Manage Funds in the Premiere app.
You can view the available balance on your account by opening the app’s Main Menu and selecting Manage Funds.
There are two main options in Paparazzi Premiere that will provide access to your funds:
- Premiere card (ProPay Prepaid Mastercard):
- In order to use this option, you will need to request a ProPay Prepaid card through the app following the steps outlined here.
- Transfer of funds from your ProPay account to your bank account.
- To use this option, you will need to go to Manage Funds and select Instant Transfer to Debit Card or Transfer Funds to Bank Account.
- Note: You do not need to do this step to transfer the funds to your Premiere card. This is only necessary if you want to transfer the funds to your personal/business account.
- To use this option, you will need to go to Manage Funds and select Instant Transfer to Debit Card or Transfer Funds to Bank Account.
With your account enabled to process sales, you can now also have a Mastercard linked to your ProPay merchant account. What better and more convenient way to access your funds!
Follow the steps outlined here to request your Prepaid Mastercard.
First, check the status of your card request in the app:
Go to Settings > ProPay Card > Card Information.
- If the status is Requested, your card should arrive within 2–4 weeks.
- If the status is Not Requested, go to Settings > ProPay Card > Request Card. Accept the Terms and Conditions, then tap Submit to successfully request your card.
Then, verify your mailing address in the app to ensure your card is being sent to the correct address.
Go to Settings > Address Information. By default, your ProPay card will be sent to your Home Address. If you’d like to enter a separate, custom mailing address, you can do so at the bottom of this screen by toggling ‘Use Custom Mailing Address’ ON and entering your preferred address.
If more than 4 weeks have passed since your request and you still haven’t received your card, please contact Wayroo Payments Support:
Phone: (913) 428-1199
Email: solutions@wayroo.com
Tip: Make sure you are not attempting to pair the card reader through your device’s ‘pair new device’ option in the Bluetooth settings screen when trying to connect.
Follow the steps outlined in the Wayroo Help Center to connect the card reader to your app: https://wayroo.com/help-center/credit-card-reader/#pairing
Yes, if your sales through the app meet thresholds set by the IRS, you will receive a mailed 1099-K from ProPay. The form sent by ProPay will only include sales processed through the app. You will receive a 1099-C from Paparazzi corporate if your commissions meet thresholds set by the IRS.
If a chargeback has been issued against your account, this means that a customer has disputed a charge from a transaction with your business, and the funds from that transaction have been returned to the cardholder’s account by the cardholder’s bank.
Common reasons for a chargeback include:
- A purchased item never made its way to the paying customer
- The items purchased have been damaged prior to final delivery
- A customer received the wrong item
- The transaction was not authorized by the cardholder
If you receive a chargeback, it’s important to respond quickly — you only have 10 days to reply.
- Reach out to the customer who issued the chargeback to understand the reason.
- Contact Wayroo Payments Support at with the details of the situation so next steps can be discussed.
Phone: (913) 428-1199
Email: solutions@wayroo.com
No. Unfortunately, the $15.00 chargeback fee is non-refundable, regardless of the outcome.
It is important for merchants to be proactive as a means to prevent chargebacks. Some of the most vigilant merchants end up experiencing a chargeback, but there are practical steps every merchant can take to minimize their frequency. Here are several key items:
- Be available to customers and respond promptly to their inquiries.
- Make returns as easy as possible and have clear return/refund policies.
- Manage shipping expectations.
- Keep customers satisfied. Ship items and issue refunds promptly.
- Inform customers of the business name that will appear on their card statements.
Inventory:
- Log into your profile on paparazziaccessories.com.
- Navigate to the top right corner and click on “Profile.”
- Select the “Complete Order History” button.
- Locate the wholesale order(s) you wish to import into Premiere. Open the order by clicking on the Order # link.
- Scroll down to the section labeled “Order Images” and click on the “Premiere CSV Export” button.
- This action will initiate the download of a CSV File containing your wholesale order data organized into three columns: SKU, QTY, and Item Number (the required format for Premiere).
- If you need to make any modifications to the quantity (QTY) or add your own item numbers, simply open the downloaded file, make the necessary edits, and save it as a CSV file.
- Once your edited file is prepared, access your Back Office. Click on “Premiere” in the top menu and navigate to “Personal Inventory Management.” (On a mobile device you will tap on the hamburger menu in the top left then go to “Premiere” and then “Personal Inventory Management”)
- You can either drag and drop your CSV file into this section or use the “Browse Files” button to locate and select it.
- Once the file appears, click “Upload.” Upon completion, you will see the updated inventory available in Premiere.
These steps will enable you to efficiently import entire wholesale orders into Premiere, ensuring your inventory is up to date and ready for use.
Visit the Wayroo Help Center to follow these steps: https://wayroo.com/help-center/inventory/#add-new-item
To migrate your existing ecommerce inventory to Paparazzi Premiere, follow these steps:
Export your store items: If your current ecommerce platform allows you to download your inventory as a file, save it as a CSV.
Import via Back Office: Use the Inventory Import feature in the Back Office to upload your CSV file. This is the fastest way to bring your existing items into Premiere.
Scan remaining items (if needed): Any items that cannot be exported or included in the CSV can be added manually. You can do this by:
Scanning items directly in the Wholesale Order feature in Premiere, or
Adding them via CSV import in the Back Office.
Tip: Using CSV import first saves time and ensures your existing inventory is accurately reflected in Premiere before manually scanning any remaining items.
The inventory import spreadsheet you will use to add items through the Back Office into your Paparazzi Premiere inventory will have to be a CSV (Comma Separated Values) file.
The file will include the following columns in this order and header label:
- sku
- quantity
- itemNumber
Note: ItemNumber can be an alphanumeric, up to 6 characters, and can be left blank on the file. For more information about inventory import please click here.
If you do not wish to sell the collection SKU, you will not want to “receive” that item on the Open Wholesale Order. Remember “receiving” an item adds it to your inventory, and to not receive something you simply leave the checkbox unchecked.
The inventory import will replace the counts of the items that are already in the app inventory. Items in your inventory that are not in the CSV file will not change.
If an Item is not found when scanned, try to scan again. Assure there is enough light in the space when scanning the item’s barcode.
Also, you can try to enter the item SKU manually.
- Begin by logging into your Paparazzi Back Office.
- Navigate to Personal Inventory Management: In the Back Office, find the “Premiere” option in the top menu. From this dropdown, click on “Personal Inventory Management.”
Note: On mobile devices, tap the hamburger menu in the top left corner, select “Premiere,” and then choose “Personal Inventory Management.” - Download Your Current Inventory: Inside the Personal Inventory Management page, look for the “Download Personal Inventory” link. Click the link to download a CSV file (StoreInventoryCounts.csv) containing your current inventory in Premiere.
- Edit the Quantity column: Upon opening the CSV file, you’ll find your current inventory quantities in Column B. Change all quantity numbers to zero and save the file as a CSV file.
- Upload the Edited File: Once your edited CSV file is ready, return to the “Personal Inventory Management” page. You have two options for uploading your edited file. You can either drag and drop the CSV file into the designated section or use the “Browse Files” button to locate and select it.
- Complete the Upload: After you’ve added the file, click the “Upload” button. Once the upload process is complete, your Premiere inventory will be reset.
By following these steps, you will successfully reset the inventory in Premiere and you will be ready to start over.
See the answer to this question here: https://wayroo.com/help-center/inventory/#inventory-sharing
Wholesale Receiving:
When you choose to follow the steps to receive your order are entirely up to you. The order you just placed will show up in Premiere immediately. It is important to note that if you choose to receive the order in Premiere, it makes the items of that order immediately available in all the selling channels of Premiere. This means that those items from the wholesale order are active and available for purchase on your online store after you mark it “received”.
The Premiere app was designed to enable you to sell your personal inventory. All sales aides and Paparazzi merchandise cannot be resold to customers and therefore will not show up in your Paparazzi Premiere inventory.
Hostess rewards are treated as “unknown items” until they are physically received. If they don’t appear in Wholesale Receiving, you will need to add them manually:
Go to the Open Wholesale Order containing the hostess rewards.
Click the barcode icon on that order.
Use your device camera to scan the packaging barcode. This will retrieve the SKU and product information so the items can be properly added to the order.
If you wish to sell your Fashion Fix collection as individual pieces, you will need to add the individual pieces to your inventory. You can add these to the Open Wholesale Order by clicking the barcode icon on that order. This will open the camera so that you can scan the packaging barcode to retrieve the SKU and product information.
If you do not wish to sell the collection SKU, you will not want to “receive” that item on the Open Wholesale Order. Remember “receiving” an item adds it to your inventory, and to not receive something you simply leave the checkbox unchecked.
ShippingEasy:
ShippingEasy is Paparazzi Premiere’s preferred partner for shipping your orders. In addition to the discounted shipping rates with USPS and UPS, it is fully integrated to automatically import your orders with all the details of the items purchased, which will streamline your business.
It is not required when setting up your Premiere account, however opting out of ShippingEasy will mean that you are responsible for managing your fulfillment independently.
Watch the step-by-step video here:
You will not be able to purchase any more labels, but you will be directed to a screen that will prompt you to either wait until your billing cycle renews or update your plan.
The plan will immediately take effect with the new shipment volume.
If the user downgrades to the free plan, the user will not get refunded for any unused time on the Premiere Plan. The downgrade is scheduled for the next billing date, so it won’t take effect immediately. The user is prevented from making any changes to subscriptions or add-ons.
If the user upgrades to the paid plan, the user will get charged immediately for the upcoming month.
No, users will have to manually go into their Shipping and Billing page on the ShippingEasy website and change their plan type.
My Online Store:
To find the URL for your online store:
- Go to Settings
- Look for the URL below These are the settings for your online store at:
(Note: If changes don’t take effect immediately in Premiere…. go to “Premiere Store Contact Info” in the Back Office and simply press “save” – this action will force a sync between the back office and Premiere to push all changes to Premiere from the back office.)
Premiere Store URL: Log into the Back Office > hover over profile icon (top right) > Edit my Profile > Edit ‘Replicated Site URL’ field. Be sure to click SAVE.
Profile Picture: Log into the Back Office > hover over profile icon (top right) > Edit My Picture.
My Story: Log into the Back Office > hover over profile icon (top right) > Edit my Profile > Edit ‘My Story’ field. Be sure to click SAVE.
Social Media Links: Log into the Back Office > hover over profile icon > My Social Networks.
Use the share button next to your URL to copy or send the link via email, text, or your favorite messaging app.
You will need to setup domain forwarding wherever your website domain is registered. It will redirect your customers to your Paparazzi Premiere online store.
For example, on GoDaddy, you will need to make sure you select https:// and Permanent (301) as the forward type. Below is a screenshot example from GoDaddy which shows the correct configuration.
Tap the share button next to the inventory item in the app. When your customer clicks on the link, it will open the item on your Online Store, where they can add to cart and check out. There is also a share button in the upper right corner of the product image on your Online Store.
To enable your local customers to pick up their order(s) at a physical location:
- Go to Settings > Shipping and toggle on ‘Enable Order Pick up’
- TIP: When Order Pick Up is enabled, you will be able to specify a pickup address and any instructions related to this option when creating an order.
Open Paparazzi Premiere and go to Settings > Business Information > Business Name (DBA Name)
No. Replicated site sales do not apply to Paparazzi Premiere Rewards.
Yes! Every new customer order from your replicated site contributes toward Style Ambassador.
They’ll complete two separate checkouts—one for Premiere and one for your replicated Paparazzi site.
Questions? Check out these Resources:
