Skip to main content

Changing the Game

Paparazzi Premiere – the app that allows you to consolidate your business and simplify the sales process!

Frequently Asked Questions

General:

Visit the Apple App Store or the Google PlayStore and search for “Paparazzi Premiere”.

After you reset your password, you will be prompted to complete the setup for Premiere’s payments provider, ProPay, so you can get paid for your sales.

Once the ProPay setup process is completed and you have confirmed that your store has been approved in Premiere, you are ready to accept orders.

Don’t panic! The first three steps of setting up Premiere will not come back up if you navigate away from Premiere during your account setup. The app will automatically resume at the steps to sign up for your Merchant Account. 

The first three steps cover the setup of:

  1. Your Store Contact Info
  2. Shipping Rates
  3. Store Shipping/Return Policies

There is a ONE-TIME charge of $7.50 for your ProPay merchant account setup. After this, Paparazzi Premiere is FREE to use with NO ANNUAL FEE!

Your Premiere account was created with the account information you have with Paparazzi. If you wish to update the Store Contact information that is visible to your customers on invoices, receipts and your online store you can do this here:

  1. Log in to your backoffice (Revolution)
  2. Navigate to My Profile
  3. Select Premiere Store Contact Info

Note: Your Premiere store must display:

  • Either a phone number or email address
  • Complete address

While you cannot ship your personal wholesale orders to a P.O. Box, you may choose to enter a P.O. Box for your store contact info.

If you need to update your business information like your EIN and Business name, you must contact Paparazzi support to submit the appropriate information.

All of these are managed in your back office (Revolution). 

  1. Log in to your back office (Revolution)
  2. Navigate to My Profile

To edit My Story or your store URL navigate to Edit My Profile.

To edit your profile picture, navigate to Edit My Picture

To edit your social media links, navigate to My Social Networks.

Yes, you can access Premiere on two devices at the same time using the same account and credential. For example, you can use the same account to log in Premiere on a phone and a tablet.

Yes! Premiere was designed with face-to-face sales in mind – whether at a storefront, a tradeshow, or an in-home party. We encourage you to use it for all transactions. The best practice is to:

  • Make sure to associate the sale with a customer so they receive a copy of their receipt. All receipts are emailed. 
  • Leveraging the camera on your mobile device allows you to quickly add items to orders by scanning barcodes on your items.
  • Use the card reader to accept payments. It’s a faster checkout for your customer and you are charged less in fees.

Premiere has been designed specifically for Consultants to access and manage their inventory, process orders, track payments and more. Customers will be able to browse and shop your inventory through your online store just like any other online retailer.

The app has a built-in barcode scanning feature that leverages your device’s camera. This allows you to add or search inventory, add items to a wholesale order, or create a customer order easily.

Tip: A portable barcode scanner is only needed for inventory import in the back office. There are different options that can be found on Amazon or other ecommerce sites.

Reply to Buy error message - Facebook pages empty

This is due to insufficient permissions on your Facebook business page. Don’t worry, we’ve got you covered! Follow these simple steps to correct the Facebook permissions error:

  1. Go to Facebook.com on the computer and sign in.
  2. Navigate to your profile picture on the top right and select your Business page.
  3. Then, select the profile picture on the top right again.
  4. Select Settings and Privacy, then Settings again.
  5. Select “New Pages Experience” on the left side of the screen.
  6. Ensure you are listed under “People with Facebook Access” at the top.
  7. If it is blank, you will need to add a trusted friend or family member to have full control of your business page.
  8. They will be sent an invite they will need to accept. Then, they will navigate to the same page you were just on. (New Pages Experience)
  9. Here, they will add your personal Facebook account to have full control of your business page.
  10. You will be sent an invite to manage the business page. Accept that invite on your personal Facebook account.
  11. Once these steps are done successfully, attempt to connect Reply To Buy again.

Rest assured, our team is actively making efforts to work with Facebook on a permanent solution to their issue.

Invoicing:

Yes, a customer can be created in your Premiere app with either of these options. You only need their name and email address to send the invoice. 

There are two options to add customers to the app.

  1. Go to Customers from the navigation pane.
    • Add a new customer by selecting the plus (“+”) icon in the upper right corner. 
  2. Go to Orders from the navigation pane.
    • Click the plus (“+”) icon in the upper right corner to create a new order.

Click the Add Customer button in the lower right corner on the screen.

Premiere was designed to do a validation that the email address is accurate. Had this validation not been in place the emailed invoice would not be delivered. Please double check with your customer the spelling of their email address.

Yes. This is commonly referred to as a draft invoice.  After selecting the items on the invoice, simply click the “X” in the upper right corner to close the invoice screen. You can find it again when you apply the Not Invoiced filter. An invoice will remain “Not Invoiced” until you choose to copy the link or send the email.

Items added to an invoice are immediately deducted from your inventory and remain deducted unless the invoice is canceled.

Unpaid invoices remain open until you choose to cancel them. Items on the invoice are returned to your inventory counts once the invoice is canceled.

Orders that haven’t been fulfilled will be listed in ShippingEasy under Shipping > Orders.  Unshipped orders will be listed here for you to be able to generate the labels and pay for postage.

Merchant Account (ProPay):

Yes, if you operate as an LLC or any other type of business entity. You must make the necessary updates with Paparazzi as well as in your Premiere app.

  1. Contact Paparazzi Support to get your Paparazzi account updated with your business name and EIN (Employee Identification Number).
  2. Update your account in Premiere:

    • Go to Settings
    • Under Payment Processing & Banking select Business Info
    • Follow the instructions on the screen 

Once a customer makes their payment for an invoice or places an order on your online store, the transaction is processed immediately. If the transaction is authorized, meaning successful, it will go into a settlement period the same night. Funds from customer purchases will be available to you shortly after midnight Mountain Time the very next day (even on the weekends!) in your ProPay account or available on your Premiere prepaid Mastercard.

You can view the available balance on your account under Manage Funds in your Premiere app.

You can view the available balance on your account by opening the app’s Main Menu and selecting Manage Funds.

There are two main options in Premiere that will provide access to your funds:

  1. Premiere card (ProPay Prepaid Mastercard):
    • To be able to use this option, you will need to request a ProPay Prepaid card through the app following the steps outlined here
  2. Transfer of funds from the ProPay account to your bank account.
    • To use this option, you will need to go to Manage Funds and select Instant Transfer to Debit Card or Transfer Funds to Bank Account.
    • Note: You do not need to do this step to transfer the funds to your Premiere card. This is only necessary if you want to transfer the funds to your personal/business account.

With your account enabled to process sales, you can now also have a Mastercard linked to your ProPay merchant account. What better and more convenient way to access your funds!

Follow the steps outlined here to request your Prepaid Mastercard.

Note: Please be sure that you have successfully requested the Prepaid Mastercard. To check on this, go to Settings > ProPay card > Request card. If you see ‘Terms and Conditions’, this means that your Prepaid Mastercard has NOT successfully been requested. You will need to accept these Terms and Conditions, which will then allow you to select ‘Submit’ and successfully request your card.

After the card is successfully requested, it should arrive in within 2-4 weeks. If that timeframe has passed and you still have not received your card:
Contact Wayroo Payments Support

Phone Number: (913) 428-1199
Email: payments@wayroo.com

Tip: Make sure you are not attempting to pair the card reader through your device’s ‘pair new device’ option in the Bluetooth settings screen when trying to connect.

To connect the card reader to Premiere:

  1. Go to an Order you need to process a payment.
  2. Click Pay.
  3. Select the Credit Card option.
  4. Click Proceed.
  5. You should see a connecting screen loading and Swipe, Insert, or Tap message in green. 
  6. Your card reader is now ready to use.

Yes, if your sales through the app meet thresholds set by the IRS, you will receive a mailed 1099-K from ProPay. The form sent by ProPay will only include sales processed through the app. You will receive a 1099-C from Paparazzi corporate if your commissions meet thresholds set by the IRS.

If a chargeback has been issued against your account, this means that a customer has disputed a charge from a transaction with your business, and the funds from that transaction have been returned to the cardholder’s account by the cardholder’s bank.

Common reasons for a chargeback include:

  • A purchased item never made its way to the paying customer
  • The items purchased have been damaged prior to final delivery
  • A customer received the wrong item
  • The transaction was not authorized by the cardholder

No. Unfortunately, the $15.00 chargeback fee is non-refundable, regardless of the outcome.

 It is important for merchants to be proactive as a means to prevent chargebacks. Some of the most vigilant merchants end up experiencing a chargeback, but there are practical steps every merchant can take to minimize their frequency. Here are several key items: 

  • Be available to customers and respond promptly to their inquiries.
  • Make returns as easy as possible and have clear return/refund policies.
  • Manage shipping expectations.
  • Keep customers satisfied. Ship items and issue refunds promptly.
  • Inform customers of the business name that will appear on their card statements.

Inventory:

  1. Log in to your Paparazzi Accessories account.
  2. Navigate to the top right corner and click on “Profile.”
  3. Select the “Complete Order History” button.
  4. Locate the wholesale order(s) you wish to import into Premiere. Open the order by clicking on the Order #12345678 link.
  5. Scroll down to the section labeled “Order Images” and click on the “Premiere CSV Export” button.
  6. This action will initiate the download of a CSV File containing your wholesale order data organized into three columns: SKU, QTY, and Item Number (the required format for Premiere).
  7. If you need to make any modifications to the quantity (QTY) or add your own item numbers, simply open the downloaded file, make the necessary edits, and save it as a CSV file.
  8. Once your edited file is prepared, access your Back Office. Click on “Orders” in the top menu and navigate to “Personal Inventory Management.”(On a mobile device you will tap on the hamburger menu in the top left then go to “Orders” and then “Personal Inventory Management”)
  9. You can either drag and drop your CSV file into this section or use the “Browse Files” button to locate and select it.
  10. Once the file appears, click “Upload.” Upon completion, you will see the updated inventory available in Premiere.

 

These steps will enable you to efficiently import entire wholesale orders into Premiere, ensuring your inventory is up to date and ready for use.



To add items to Inventory:

  1. Go to Inventory in the navigation pane.
  2. Select the Plus (“+”) sign to add an item.
  3. Use your camera to scan an item’s SKU tag or click Manually Enter Barcode to type in the SKU.
    • Note: Under the item name you will see the Quantity you currently have in your inventory. The number you input will be added to the current quantity.
  4. Enter the quantity you’re adding to inventory next to How Many.
    • Optional: The Item # field can be used to help organize your inventory. Entering something into this field will allow you to search it in other screens. The item number can be no longer than six (6) characters and is alphanumeric only.
  5. Click Add to finish adding the product or click Add & Scan to continue adding additional items.

Tip: If your camera is having trouble scanning, click the flashlight icon for better lighting.

To increase quantity in Inventory:

  1. Go to Inventory from the navigation pane.
  2. Click Scan and use your camera to scan the item’s SKU tag to search or use the search bar. 
  3. Use the Plus (“+”) sign to increase the quantity of an item.
  4. Click the Save button on the lower right corner.

To decrease quantity in Inventory:

  1. Go to Inventory from the navigation pane.
  2. Click Scan and use your camera to scan the item’s SKU tag to search or use the search bar.
  3. Use the Minus (“-”) sign to decrease the quantity of an item.
  4. Click the Save button on the lower right corner. 
  5. The next step will ask you to select the reason for decreasing the quantity. You will need to select one of the options before saving the changes. 

Tip: Items selected with a reason Returns, Personal Use, or Give Away will be included in the Revenue and Profit report in Reports.

If you are able to download the store items into a file, then the CSV file option (Inventory Import feature in Back Office) is what you can do to import the inventory. 

Otherwise, you will need to scan every item that you have available in that store and add it either via CSV file import in Back Office or using the Wholesale Order feature in Premiere.

The inventory import spreadsheet you will use to add items through the Back Office into your app account inventory will have to be a CSV (Comma Separated Values) file.

The file will include the following columns in this order and header label: 

  1. sku
  2. quantity
  3. itemNumber

Note: ItemNumber can be an alphanumeric, up to 6 characters, and can be left blank on the file. For more information about inventory import please click here

Tip: It is better to add a small amount of items at time. Example: if you are planning on a live sale or event add only these items to your Inventory in Premiere.

If you do not wish to sell the collection SKU, you will not want to “receive” that item on the Open Wholesale Order. Remember “receiving” an item adds it to your inventory, and to not receive something you simply leave the checkbox unchecked.

The inventory import will replace the counts of the items that are already in the app inventory. Items in your inventory that are not in the CSV file will not change.

If an Item is not found when scanned, try to scan again. Assure there is enough light in the space when scanning the item’s barcode.

Also, you can try to enter the item SKU manually.

To reset your inventory in Premiere, follow these 6 easy steps:

Important note: After completing the following actions, there is no way to reverse them. Exercise caution and ensure that you genuinely intend to reset your inventory before proceeding with these instructions. 

  1. Begin by logging into your Paparazzi Accessories account.
  2. Access Your Back Office: In the top right corner of your dashboard, locate and click on the “Profile” tab. Then click on “Back Office” across the top menu.
  3. Navigate to Personal Inventory Management: In the Back Office, find the “Orders” option in the top menu. From there, click on “Personal Inventory Management.” (Note: On mobile devices, tap the hamburger menu in the top left corner, select “Orders,” and then choose “Personal Inventory Management.”)
  4. Download Your Current Inventory: Inside the Personal Inventory Management page, look for the “Download Personal Inventory” link. Click the link to download a CSV file (StoreInventoryCounts.csv) containing your current inventory in Premiere. Upon opening the CSV file, you’ll find your current inventory quantities in Column B. Change all quantity numbers to zero and save the file as a CSV file.
  5. Upload the Edited File: Once your edited CSV file is ready, return to the “Personal Inventory Management” page. You have two options for uploading your edited file. You can either drag and drop the CSV file into the designated section or use the “Browse Files” button to locate and select it.
  6. Complete the Upload: After you’ve added the file, click the “Upload” button. Once the upload process is complete, your Premiere inventory will be reset.

By following these steps, you will successfully reset the inventory in Premiere and you will be ready to start over. Check out the articles below for instructions on the many ways to get your inventory into premiere.




Wholesale Receiving:

When you choose to follow the steps to receive your order are entirely up to you. The order you just placed will show up in Premiere immediately. It is important to note that if you choose to receive the order in Premiere, it makes the items of that order immediately available in all the selling channels of Premiere. This means that those items from the wholesale order are active and available for purchase on your online store after you mark it “received”.

The Premiere app was designed to enable you to sell your personal inventory. All sales aides and Paparazzi merchandise cannot be resold to customers and therefore will not show up in your Paparazzi Premiere inventory.

Hostess rewards are unknown items until you physically receive the order. You can add these to the Open Wholesale Order by clicking the barcode icon on that order. This will open the camera so that you can scan the packaging barcode to retrieve the SKU and product information.

If you wish to sell your Fashion Fix collection as individual pieces, you will need to add the individual pieces to your inventory. You can add these to the Open Wholesale Order by clicking the barcode icon on that order. This will open the camera so that you can scan the packaging barcode to retrieve the SKU and product information.

If you do not wish to sell the collection SKU, you will not want to “receive” that item on the Open Wholesale Order. Remember “receiving” an item adds it to your inventory, and to not receive something you simply leave the checkbox unchecked.

ShippingEasy:

ShippingEasy is Paparazzi Premiere’s preferred partner for shipping your orders. In addition to the discounted shipping rates with USPS and UPS, it is fully integrated to automatically import your orders with all the details of the items purchased, which will streamline your business. 

It is not required when setting up your Premiere account, and this will mean that you are responsible for managing your fulfillment independently.

The user will clearly see the plan and can select it during the credit card entry.

The user will not be able to purchase any more labels, but will be directed to a screen that will prompt to either wait until their billing cycle or update their plan.

The plan will immediately take effect with the new shipment volume.

If the user downgrades to the free plan, the user will not get refunded for any unused time on the Premiere Plan. The downgrade is scheduled for the next billing date, so it won’t take effect immediately. The user is prevented from making any changes to subscriptions or add-ons. 

If the user upgrades to the paid plan, the user will get charged immediately for the upcoming month.

No, users will have to manually go into their Shipping and Billing page on the ShippingEasy website and change their plan type.

Click here for more information.

My Online Store:

To find the URL for your online store:

  1. Go to Settings
  2. Look for the URL below These are the settings for your online store at:

The Online Store Open setting must be to the ON position for your customers to complete online orders.

Depending on your device (iOS or Android) you will find either a clipboard or the share symbol. Use this to copy your online store URL to paste it into your Facebook group, text messages, etc.

You will need to setup domain forwarding wherever your website domain is registered.  It will redirect your customers to your Paparazzi Premiere online store.

For example, on GoDaddy, you will need to make sure you select https:// and Permanent (301) as the forward type. Below is a screenshot example from GoDaddy which shows the correct configuration.

Once you are on the item you want to share in your online store, navigate to the address bar of the browser to copy the URL.  You can then paste this URL wherever you want to share it.

Tip: The shared link would look like this:
https://shop.paparazzipremiere.com/StoreName/products/12345

To enable your local customers to pick up their order(s) at a physical location:

  • Go to Settings > Shipping and toggle on ‘Enable Order Pick up’
    • TIP: When Order Pick Up is enabled, you will be able to specify a pickup address and any instructions related to this option.

Go to your back office

  1. From the dropdown at the top, center, select ‘Edit My Profile’
  2. When done adding your Story, press ‘Save’ at the bottom of the screen
  3. Then, to apply the changes to Paparazzi Premiere, go to the dropdown at the top, center and select ‘Premiere Store Contact Info’
  4. Scroll all the way to the bottom of that page and press ‘Save’



paparazzi-premiere-powered-by-wayroo-logo