Changing the Game
Paparazzi Premiere – the app that allows you to consolidate your business and simplify the sales process!
Frequently Asked Questions
General:
Visit the Apple App Store or the Google PlayStore and search for “Paparazzi Premiere”.
After you reset your password, you will be prompted to complete the setup for Paparazzi Premiere’s payments provider, ProPay, so you can get paid for your sales.
Once the ProPay setup process is completed and you have confirmed that your store has been approved in Paparazzi Premiere, you are ready to accept orders.
There is a ONE-TIME charge of $7.50 for your ProPay merchant account setup. After this, Paparazzi Premiere is FREE to use with NO ANNUAL FEE!
Your Paparazzi Premiere account was created with the account information you have with Paparazzi. If you wish to update the Store Contact information that is visible to your customers on invoices, receipts and your online store you can do this here:
- Log in to your backoffice (Revolution)
- Hover over the Premiere navigation dropdown
- Select Premiere Store Contact Info
Note: Your Paparazzi Premiere store must display:
- Either a phone number or email address
- Complete address
While you cannot ship your personal wholesale orders to a P.O. Box, you may choose to enter a P.O. Box for your store contact info.
You can update your business information (DBA, Business Legal Name, Federal Tax ID, EIN, phone numbers in Settings > Business Information.
All of these are managed in your Paparazzi Back Office.
- Log in to your back office (Revolution)
- Navigate to My Profile
To edit My Story or your store URL navigate to Edit My Profile.
To edit your profile picture, navigate to Edit My Picture.
To edit your social media links, navigate to My Social Networks.
Yes, you can access Paparazzi Premiere on two devices at the same time using the same account and credential. For example, you can use the same account to log in Premiere on a phone and a tablet.
Yes! Paparazzi Premiere was designed with face-to-face sales in mind – whether at a storefront, a tradeshow, or an in-home party. We encourage you to use it for all transactions. The best practice is to:
- Make sure to associate the sale with a customer so they receive a copy of their receipt. All receipts are emailed.
- Leveraging the camera on your mobile device allows you to quickly add items to orders by scanning barcodes on your items.
- Use the card reader to accept payments. It’s a faster checkout for your customer and you are charged less in fees.
Paparazzi Premiere has been designed specifically for Consultants to access and manage their inventory, process orders, track payments and more. Customers can however browse and shop your inventory through your Premiere Online Store just like any other online retailer.
The app has a built-in barcode scanning feature that leverages your device’s camera. This allows you to add or search inventory, add items to a wholesale order, or easily add items to an order.
Tip: A portable barcode scanner is only needed for inventory import in the back office. There are different options that can be found on Amazon or other ecommerce sites.
Invoicing:
While you do have a guest checkout option for in-app orders, there must be an email address on record and associated with the customer in order to send them an invoice.
A customer can be created in your Paparazzi Premiere app with either of the following options. The only required piece of information to create a customer is a valid email.
There are two ways to add customers to the app.
- Go to Customers from the navigation pane.
- Add a new customer by selecting the plus (“+”) icon in the upper right corner.
- Go to Orders from the navigation pane.
- Click the plus (“+”) icon in the upper right corner to create a new order.
- Click the Add Customer button in the lower right corner on the screen.
Paparazzi Premiere was designed to do a validation that the email address is accurate. Had this validation not been in place the emailed invoice would not be delivered. Please double check with your customer the spelling of their email address.
Yes. This is commonly referred to as a draft invoice. After selecting the items on the invoice, simply click the “X” in the upper right corner to close the invoice screen. You can find it again when you apply the Open filter on the Orders screen. An invoice will remain “Open” until you choose to copy the invoice link or send the invoice email.
Items added to an invoice are immediately deducted from your inventory and remain deducted unless the invoice is canceled.
Orders that haven’t been fulfilled will be listed in ShippingEasy under Shipping > Orders. Unshipped orders will be listed here for you to be able to generate the labels and pay for postage.
Merchant Account (ProPay):
Yes, if you operate as an LLC or any other type of business entity. You must make the necessary updates with Paparazzi as well as in your Paparazzi Premiere app.
- Contact Paparazzi Support to get your Paparazzi account updated with your business name and EIN (Employee Identification Number).
- Update your account in Paparazzi Premiere:
- Go to Settings
- Navigate to the Store Settings section.
- Select Business Information to edit your:
- Business Name (DBA Name)
- Business Legal Name
- Federal Tax ID (EIN)
- Phone Numbers
- Select Address information to edit your:
- Business Address
- Home Address
Once a customer makes their payment for an invoice or places an order on your online store, the transaction is processed immediately. If the transaction is authorized, meaning successful, it will go into a settlement period the same night. Funds from customer purchases will be available to you shortly after midnight Mountain Time the very next day (even on the weekends!) in your ProPay account or available on your Premiere prepaid Mastercard.
You can view the available balance on your account under Manage Funds in your Premiere app.
You can view the available balance on your account by opening the app’s Main Menu and selecting Manage Funds.
There are two main options in Paparazzi Premiere that will provide access to your funds:
- Premiere card (ProPay Prepaid Mastercard):
- In order to use this option, you will need to request a ProPay Prepaid card through the app following the steps outlined here.
- Transfer of funds from your ProPay account to your bank account.
- To use this option, you will need to go to Manage Funds and select Instant Transfer to Debit Card or Transfer Funds to Bank Account.
- Note: You do not need to do this step to transfer the funds to your Premiere card. This is only necessary if you want to transfer the funds to your personal/business account.
- To use this option, you will need to go to Manage Funds and select Instant Transfer to Debit Card or Transfer Funds to Bank Account.
With your account enabled to process sales, you can now also have a Mastercard linked to your ProPay merchant account. What better and more convenient way to access your funds!
Follow the steps outlined here to request your Prepaid Mastercard.
Note: Please be sure that you have successfully requested the Prepaid Mastercard. To check on this, go to Settings > ProPay card > Request card. If you see ‘Terms and Conditions’, this means that your Prepaid Mastercard has NOT successfully been requested. You will need to accept these Terms and Conditions, which will then allow you to select ‘Submit’ and successfully request your card.
After the card is successfully requested, it should arrive within 2-4 weeks. If that timeframe has passed and you still have not received your card:
Contact Wayroo Payments Support
Phone Number: (913) 428-1199
Email: payments@wayroo.com
Tip: Make sure you are not attempting to pair the card reader through your device’s ‘pair new device’ option in the Bluetooth settings screen when trying to connect.
Follow the steps outlined in the Wayroo Help Center to connect the card reader to your app: https://wayroo.com/help-center/credit-card-reader/#pairing
Yes, if your sales through the app meet thresholds set by the IRS, you will receive a mailed 1099-K from ProPay. The form sent by ProPay will only include sales processed through the app. You will receive a 1099-C from Paparazzi corporate if your commissions meet thresholds set by the IRS.
If a chargeback has been issued against your account, this means that a customer has disputed a charge from a transaction with your business, and the funds from that transaction have been returned to the cardholder’s account by the cardholder’s bank.
Common reasons for a chargeback include:
- A purchased item never made its way to the paying customer
- The items purchased have been damaged prior to final delivery
- A customer received the wrong item
- The transaction was not authorized by the cardholder
We suggest reaching out to the customer that issued the chargeback to determine the reason for the chargeback. Next, contact payments@wayroo.com to let them know the details of the situation and discuss the next steps.
No. Unfortunately, the $15.00 chargeback fee is non-refundable, regardless of the outcome.
It is important for merchants to be proactive as a means to prevent chargebacks. Some of the most vigilant merchants end up experiencing a chargeback, but there are practical steps every merchant can take to minimize their frequency. Here are several key items:
- Be available to customers and respond promptly to their inquiries.
- Make returns as easy as possible and have clear return/refund policies.
- Manage shipping expectations.
- Keep customers satisfied. Ship items and issue refunds promptly.
- Inform customers of the business name that will appear on their card statements.
Inventory:
- Log into your profile on paparazziaccessories.com.
- Navigate to the top right corner and click on “Profile.”
- Select the “Complete Order History” button.
- Locate the wholesale order(s) you wish to import into Premiere. Open the order by clicking on the Order # link.
- Scroll down to the section labeled “Order Images” and click on the “Premiere CSV Export” button.
- This action will initiate the download of a CSV File containing your wholesale order data organized into three columns: SKU, QTY, and Item Number (the required format for Premiere).
- If you need to make any modifications to the quantity (QTY) or add your own item numbers, simply open the downloaded file, make the necessary edits, and save it as a CSV file.
- Once your edited file is prepared, access your Back Office. Click on “Premiere” in the top menu and navigate to “Personal Inventory Management.” (On a mobile device you will tap on the hamburger menu in the top left then go to “Premiere” and then “Personal Inventory Management”)
- You can either drag and drop your CSV file into this section or use the “Browse Files” button to locate and select it.
- Once the file appears, click “Upload.” Upon completion, you will see the updated inventory available in Premiere.
These steps will enable you to efficiently import entire wholesale orders into Premiere, ensuring your inventory is up to date and ready for use.
Visit the Wayroo Help Center to follow these steps: https://wayroo.com/help-center/inventory/#add-new-item
If you are able to download the store items into a file, then the CSV file option (Inventory Import feature in Back Office) is what you can do to import the inventory.
Otherwise, you will need to scan every item that you have available in that store and add it either via CSV file import in Back Office or using the Wholesale Order feature in Premiere.
The inventory import spreadsheet you will use to add items through the Back Office into your Paparazzi Premiere inventory will have to be a CSV (Comma Separated Values) file.
The file will include the following columns in this order and header label:
- sku
- quantity
- itemNumber
Note: ItemNumber can be an alphanumeric, up to 6 characters, and can be left blank on the file. For more information about inventory import please click here.
If you do not wish to sell the collection SKU, you will not want to “receive” that item on the Open Wholesale Order. Remember “receiving” an item adds it to your inventory, and to not receive something you simply leave the checkbox unchecked.
The inventory import will replace the counts of the items that are already in the app inventory. Items in your inventory that are not in the CSV file will not change.
If an Item is not found when scanned, try to scan again. Assure there is enough light in the space when scanning the item’s barcode.
Also, you can try to enter the item SKU manually.
- Begin by logging into your Paparazzi Accessories account.
- Access Your Back Office: In the top right corner of your dashboard, locate and click on the “Profile” tab. Then click on “Back Office” across the top menu.
- Navigate to Personal Inventory Management: In the Back Office, find the “Orders” option in the top menu. From there, click on “Personal Inventory Management.” (Note: On mobile devices, tap the hamburger menu in the top left corner, select “Orders,” and then choose “Personal Inventory Management.”)
- Download Your Current Inventory: Inside the Personal Inventory Management page, look for the “Download Personal Inventory” link. Click the link to download a CSV file (StoreInventoryCounts.csv) containing your current inventory in Premiere.
- Edit the Quantity column: Upon opening the CSV file, you’ll find your current inventory quantities in Column B. Change all quantity numbers to zero and save the file as a CSV file.
- Upload the Edited File: Once your edited CSV file is ready, return to the “Personal Inventory Management” page. You have two options for uploading your edited file. You can either drag and drop the CSV file into the designated section or use the “Browse Files” button to locate and select it.
- Complete the Upload: After you’ve added the file, click the “Upload” button. Once the upload process is complete, your Premiere inventory will be reset.
See the answer to this question here: https://wayroo.com/help-center/inventory/#inventory-sharing
Wholesale Receiving:
When you choose to follow the steps to receive your order are entirely up to you. The order you just placed will show up in Premiere immediately. It is important to note that if you choose to receive the order in Premiere, it makes the items of that order immediately available in all the selling channels of Premiere. This means that those items from the wholesale order are active and available for purchase on your online store after you mark it “received”.
The Premiere app was designed to enable you to sell your personal inventory. All sales aides and Paparazzi merchandise cannot be resold to customers and therefore will not show up in your Paparazzi Premiere inventory.
Hostess rewards are unknown items until you physically receive the order. You can add these to the Open Wholesale Order by clicking the barcode icon on that order. This will open the camera so that you can scan the packaging barcode to retrieve the SKU and product information.
If you wish to sell your Fashion Fix collection as individual pieces, you will need to add the individual pieces to your inventory. You can add these to the Open Wholesale Order by clicking the barcode icon on that order. This will open the camera so that you can scan the packaging barcode to retrieve the SKU and product information.
If you do not wish to sell the collection SKU, you will not want to “receive” that item on the Open Wholesale Order. Remember “receiving” an item adds it to your inventory, and to not receive something you simply leave the checkbox unchecked.
ShippingEasy:
ShippingEasy is Paparazzi Premiere’s preferred partner for shipping your orders. In addition to the discounted shipping rates with USPS and UPS, it is fully integrated to automatically import your orders with all the details of the items purchased, which will streamline your business.
It is not required when setting up your Premiere account, however opting out of ShippingEasy will mean that you are responsible for managing your fulfillment independently.
Watch the step-by-step video here:
The user will clearly see the plan and can select it during the credit card entry.
The user will not be able to purchase any more labels, but will be directed to a screen that will prompt to either wait until their billing cycle or update their plan.
The plan will immediately take effect with the new shipment volume.
If the user downgrades to the free plan, the user will not get refunded for any unused time on the Premiere Plan. The downgrade is scheduled for the next billing date, so it won’t take effect immediately. The user is prevented from making any changes to subscriptions or add-ons.
If the user upgrades to the paid plan, the user will get charged immediately for the upcoming month.
No, users will have to manually go into their Shipping and Billing page on the ShippingEasy website and change their plan type.
My Online Store:
To find the URL for your online store:
- Go to Settings
- Look for the URL below These are the settings for your online store at:
(Note: If changes don’t take effect immediately in Premiere…. go to “Premiere Store Contact Info” in the Back Office and simply press “save” – this action will force a sync between the back office and Premiere to push all changes to Premiere from the back office.)
Premiere Store URL: Log into the Back Office > hover over profile icon (top right) > Edit my Profile > Edit ‘Replicated Site URL’ field. Be sure to click SAVE.
Profile Picture: Log into the Back Office > hover over profile icon (top right) > Edit My Picture.
My Story: Log into the Back Office > hover over profile icon (top right) > Edit my Profile > Edit ‘My Story’ field. Be sure to click SAVE.
Social Media Links: Log into the Back Office > hover over profile icon > My Social Networks.
Use the share button next to your URL to copy or send the link via email, text, or your favorite messaging app.
You will need to setup domain forwarding wherever your website domain is registered. It will redirect your customers to your Paparazzi Premiere online store.
For example, on GoDaddy, you will need to make sure you select https:// and Permanent (301) as the forward type. Below is a screenshot example from GoDaddy which shows the correct configuration.
To enable your local customers to pick up their order(s) at a physical location:
- Go to Settings > Shipping and toggle on ‘Enable Order Pick up’
- TIP: When Order Pick Up is enabled, you will be able to specify a pickup address and any instructions related to this option when creating an order.
Open Paparazzi Premiere and go to Settings > Business Information > Business Name (DBA Name)
Questions? Check out these Resources:
