If a chargeback has been issued against your account, this means that a customer has disputed a charge from a transaction with your business, and the funds from that transaction have been returned to the cardholder’s account by the cardholder’s bank. If you receive a chargeback, first contact your customer to determine the reason for the chargeback. Next, contact payments@wayroo.com…
If you have received an email indicating a 1099-k mismatch, you are required to update your tax information on file with ProPay. To update this information in the app, navigate to Settings, and select Business Info under the ‘Payment Processing & Banking’ section. Please be sure to correctly fill out ALL FIELDS displayed on the ‘Business Info’ page, INCLUDING those…
Table of Contents One of the best ways to increase your sales is to have customers excited about your products and engaged to purchase in real-time. Reply To Buy™ is the feature that will allow you to create and host live events via Facebook and convert comments into sales with online checkout! Reply To Buy™ Setup: Note: Per Facebook’s current…
ProPay annually sends IRS 1099-K forms to qualified merchants. Details of qualification criteria can be located at https://www.irs.gov/businesses/understanding-your-form-1099-k. Data Validation 1099-K Form Delivery 1099-K Form Corrections and Updates Visit this article to learn more. Frequently Asked Questions (FAQs) How will merchants receive 1099-K forms? Direct mail from ProPay. When will forms be sent? Prior to Jan 31 each year. To…
You may add funds to your ProPay account and access them using your ProPay Prepaid Mastercard but first, you’ll need to validate your bank account. Note: In order to perform this action, a bank account validation is required. This may take 1-3 days to complete. Selecting Add Funds to My ProPay Account will direct you to the following screen: Note:…
Table of Contents: The Inventory feature enables users to seamlessly add new items and manage existing inventory, all while updating in real-time as sales occur. Ways to add inventory: Search Items in your Existing Inventory: Go to Inventory from the main menu. ‘Item Visibility’ in your Online Store With this feature, you can set your Inventory items as ‘Visible’ or…
Table of Contents: With your account enabled to process sales, you can now request a Prepaid Mastercard linked to your ProPay merchant account. What better and more convenient way to have IMMEDIATE access to your funds! Note: The option to request a Prepaid Mastercard is not available until after your ProPay merchant account is successfully approved. Request Your Card Card…
