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Initial Set Up of Wayroo and ProPay

Get started with the Wayroo app! Follow along for step-by-step instructions for the initial setup of Wayroo and ProPay.

After your password is set up, log into the Wayroo app and complete the following:

Store Setup

Step 1 of 8: Store Contact Information

Much of the information on this ‘Account Information’ screen will be pre-filled.

  • Take a moment in this step to confirm all details are correct. 
  • If there is any information on this screen that you’d like to change, you may do so in this step.

Once all the information looks correct, click next. 

Step 2 of 9: Shipping Rules

This is where you are going to set up what YOU want to charge your customers for shipping.

  • Free Shipping over Amount: Toggle ON if you would like to set a minimum dollar amount for customers to become eligible for free shipping.
    • Example: If a customer purchases over $75 worth of product, free shipping will be automatically applied to the order.
      For this case, enter ‘$75’ into the field that appears when the toggle is ON. 
  • Shipping By Weight: These are the rates you would like to charge for standard shipping based on weight.
    • You may add different rates for different weight ranges using the ‘+’ button.

Note: You must add at least one shipping cost in this step.

Once you’ve entered all of your desired shipping rates, click next.

Step 3 of 9: Store Policies

These are your shipping and return policies. This information will be displayed on your Online Store AND on any invoices or receipts you send to your customers. 

The app displays standard policies by default.

  • If you have your own policies that you would like to replace these with, you may revise them in this step OR later in Settings.

Once you’ve confirmed or entered your desired policies, click next. 

Note: Before you begin the next steps, you will want to have the following three pieces of information ready:

  1. Social Security Number or EIN if operating as a business
  2. Banking information for transferring funds
  3. Payment method for the initial signup fee (if applicable).

Merchant Account Setup

Apply for Credit Card Processing (ProPay)

Step 4 of 9:

Here, you will enter your PERSONAL information. 

The following fields can be edited during this step:

  • Business Email
  • Home Address
  • Daytime Phone Number
  • Evening Phone Number
  • Date of Birth
  • Social Security Number 
  • Title
  • Business Ownership Percentage
    • If there is more than one owner of the business, update this field to the correct percentage.

Click next. 

Step 5 of 9: 

Here, you will enter your BUSINESS information. 

The following fields can be edited during this step:

  • Legal Business Name

Note: If you operate a registered business (example: LLC or Corporation), enter the complete name of your business as registered with the IRS.
If you do NOT operate as a registered business, but as a sole-proprietor, you will need to enter your personal, legal First and Last Name. 

Important: Providing the correct Legal Business Name will prevent a 1099-k mismatch. Correcting a mismatch and common mistakes that cause one are outlined here.

  • Business DBA Name

Note: Enter the business name you advertise to your customers. The business DBA name will appear on your customer’s receipts and card statements.

  • Federal Tax ID (EIN)

Note: If you operate a registered business (example: LLC or Corporation), enter your Federal Tax ID Number.
If you do NOT operate a registered business, but as a sole proprietor, you will need to enter your social security number in the ‘Federal Tax ID (EIN)’ field.

Important: Providing the correct Tax ID will prevent a 1099-k mismatch. Correcting a mismatch and common mistakes that cause one are outlined here.

  • Business Address
    • This cannot be a P.O. Box when applying for a merchant account.
  • Mailing Address
  • Billing Address
    • This cannot be a P.O. Box when applying for a merchant account.

Once you have filled in all of the correct information, scroll down to the ‘Estimated Sales & Customer Transactions’ section. 

  • Monthly Sales Estimate
    • Enter the dollar amount of what you believe your total monthly credit/debit card sales to be.
  • Average Expected Customer Transaction
  • Largest Expected Customer Transaction
    • Enter the largest single transaction you’ve made for one customer within the last six to nine months.

Click next. 

Step 6 of 9: Banking Information

Here, you will enter the banking information for the account you wish to transfer your funds to, if you choose to transfer them out of your merchant account (ProPay account).

Click next. 

Step 7 of 9: Fees and Terms and Conditions

In this step, you will see:

  • ‘One Time Account Setup Fee’
    • This fee (if applicable) is due at the time of setup. As the description states, this is a ONE-TIME fee. After you pay this initial fee, you will pay an annual account renewal fee.
  • Processing Fees
    Here, you will notice:
    • ‘Rate when using card reader’, which is set at 2.85%.
      • This is referring to the transaction processing fee for the card reader compatible with the Wayroo app, which is available for purchase during OR after this setup process. 
    • ‘Rate with manual card entry’, which is set at 3.5% + $0.15 per transaction.
      • This is referring to the transaction processing fees for transactions made in your Online Store or through any invoices sent to a customer. 
    • Remaining processing fees

Click I Accept on the Fees and Terms and Conditions screen.

Step 8 of 9: Credit Card Reader

In this step, you may choose to purchase a card reader directly in the app, which is $108.99 in addition to the $7.50 merchant account setup fee.

Note: If you choose NOT to purchase a card reader, you can always purchase one later by contacting ProPay at 1 (866) 573-0951.

Step 9 of 9: Payment

Once you have successfully paid for the initial setup fee and card reader (if selected), your application will be reviewed. 

Most applications are automatically approved within a few minutes of submission. 

  • If your application is approved, a ‘Congratulations’ message will display at the top of the screen in Settings.
  • If your application is not approved, you will be notified via email and given instructions to follow for completing the approval process. 

Tip: The two most common reasons a ProPay application is not approved are:

  • Identity check fail – email subject line will read, “ProPay Merchant Account Status Update”.
  • Trouble processing payment for a sign-up fee – email subject line will read, “ProPay Account Payment Unsuccessful”.

Next steps: