How do I process a return?
- Open and Sign in to Wayroo Application
- Select the navigation menu in the top left of the screen
- Select ‘Orders’ from the navigation menu to access the Orders List
- Select the ‘Completed’ button under the time filters at the top of the Orders List
- This will display the list of completed orders
- If a time filter or search is applied it will show the completed orders within that time frame
- Select ‘Return Order’ to return items from the order.
- Return Order screen will open
- Select the
icon in the top right to exit the Return Order screen and return to the Order Detail screen
- Select the ‘Return All’ link to select all items on the order for return
- Select the
or
icon in the product details of the items being returned to increase or decrease the quantity of the items being returned
- Select the toggle next to ‘Refund Shipping & Handling’ to refund shipping & handling
- If shipping & handling were not originally included in order this will be disabled.
- Shipping & handling will return the full amount when selected
- Select ‘Continue’ to return the selected refund
- This will take you to the Refund Complete screen
- Review the return and select the
icon or ‘Done’ to send a return receipt to the customer and to return the Completed Orders list
- If the return was partial, a return workflow can be repeated for the remaining items.
- Select the
- Return Order screen will open