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Bank Account Validation

Why do I need to validate my checking account?

The checking account validation process is required to process credit card transactions with the Wayroo application and use it to the fullest extent. This is the process ProPay uses to verify you are the user of the checking account that will interact in a financial manner with your ProPay account. 

How do I start the checking account validation?

Follow these instructions:

  1. Log on to your Wayroo application
  2. Select Settings from the main menu
  3. Select ‘Bank Account’.
  4. Select Update Checking Account
  5. Enter the information for the checking account you wish to validate.
  6. Once you submit the information, the validation process will begin.

Please note: The validation process is required and you will also start this process during the set-up workflow.

When you see the small amounts in your checking account (in 2-4 days):

  1. Login to your Wayroo application
  2. Select Settings from the main menu
  3. Select ‘Upload Documents’
  4. Select ‘Account Verification’ as the document type
  5. Upload a document that shows the two amounts that were deposited. 
  6. Click ‘Upload’ to finish the process.
  7. Once the amounts are verified the validation will be completed. This can take 2-4 business days.

What should I do if I have not received the two deposits?

If four or more days have passed and you do not see the two small deposits, or you receive an email that the validation has failed. 

  1. Try contacting your bank and verify that the deposits are missing
  2. Try contacting your bank and verifying that the routing number and account number is correct.
  3. Try entering the routing and account numbers again
    • Log on to your Wayroo application
    • Select Settings from the main menu
    • Select ‘Bank Account’.
    • Select Update Checking Account
    • Enter the information for the checking account you wish to validate.
    • Once you submit the information, the validation process will begin.

What should I do if I only received one deposit?

This can happen when a bank totals the deposits together. If this happens call the bank and ask to speak to the person who processes the incoming ACH files each day (this can also be the branch manager). They will be able to give you the separate amounts.

Is the Checking Account Validation required?

This process is required to process credit card transactions with the Wayroo application and use it to the fullest extent.

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